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Trade-in process
  1. Placing the order: While placing the order you agree to strictly abide by the terms and conditions of CompAsia. You are required to declare your device’s condition based on the questionnaire set by CompAsia to get the estimated trade-in value. If you are comfortable at selling your item/gadget at the given price, then proceed to fill-in your personal details. You are required to provide us your payment details for trade-in value reimbursement upon collection of devices.
  2. Home pickup: After the order placement, you will be contacted via SMS or call to schedule for your trade-in device collection within 5 working days. In the event where the device collection is not arranged within two weeks, the trade-in order would be automatically cancelled without any prior notice made to you.
  3. Quoted price: You agree and acknowledge that item/gadget’s quoted value offered by CompAsia and is subject to changes without any prior notice made to you.
  4. Adjusted price: At the time of device collection, if the present condition of your item/gadget does not match the make, model or conditions of the sell order, an adjusted price will be quoted to you by our logistic personnel representing the deductions according to its condition. If you are comfortable with the newly quoted price, you will be requested to sign-out of all the accounts in your devices and perform a factory reset on the device you agree to sell. After completion of factory reset, you will receive your payment via bank transfer. But if you choose to decline the newly quoted amount, then you can keep your item/gadget and there will be no extra charges.
  5. Payment: We will pay you via online banking as recorded during order placement. You would receive your payment within 2 working days.
FAQ
  1. Who are eligible for online trade-in?
    Any M1 customers who sign-up/re-contract on Contract with Device, Bespoke Contract, Bespoke Flexi or 2-year CORI plan with device.
  2. Is online trade-in available if I have sign-up & re-contract at M1 Shops or via Online Shop only?
    This online trade-in is available to customers who have sign-up & recontract at both M1 Shops and M1 Online shop.
  3. Is online trade-in available to customers who sign-up/ re-contract via corporate roadshows?
    Yes
  4. Within how long upon sign-up/ re-contract must I submit the trade-in request?
    Within 2 weeks from date of sign-up or recontract.
  5. If I sign-up a new line / re-contract 2mths ago/ 1 year ago, will I be eligible?
    No
  6. I change mind and decide not to trade-in after appointment made with grader. What should I do?
    Please contact CompAsia during their office hours :
    Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
    Phone : +6591011978 or Email : instacashsg@compasia.com
  7. I am not contacted by CompAsia within 5 working days, what should I do?
    Please contact CompAsia during their office hours :
    Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
    Phone : +6591011978 or Email : instacashsg@compasia.com
  8. How do I check if my online trade in request status has been received or if it is successful.
    Please contact CompAsia during their office hours :
    Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
    Phone : +6591011978 or Email : instacashsg@compasia.com
  9. I did not receive payment after Grader collects my trade in device.
    Please contact CompAsia during their office hours :
    Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
    Phone : +6591011978 or Email : instacashsg@compasia.com
  10. Upon collection of my trade in device, how long will I receive my payment from CompAsia?
    The payment of your trade-in value & Overtrade (if applicable) amount will be made to you via bank transfer within 2 working days upon collection of your trade-in device.
  11. How can I participate in this Online trade-in program?
    Step1: Enter your trade-in model and perform / submit self-diagnostic on trade-in model.​
    Step 2: Get quotation on trade-in model value.​
    Step 3: Submit contact details for collection of trade-in device.​
    Step 4: A customer service officer will contact you for collection schedule within 5 working days upon submission of order.
    Step 5: Upon collection, On-site evaluation will be performed by grader for a final trade in value.
    Step 6: Upon acceptance of the final trade-in value and surrender of trade-in device, Grader will Issue cknowledgment form to customer. Payment will be made​ within the next 2 working days to customer's Bank account​.​
  12. What do I need to surrender for this Trade-Up program?
    You will be required to hand in the eligible device in working condition. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in.​
  13. What do I need to do with my device before I participate in for this Trade-Up program?​
    You will need to ensure your devices are backed up, OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie.screen/pin/fingerprint lock, Face ID) removed. Ensure that factory setting reset is done and SIM/memory card removed before surrendering your device to the grader. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions.​
  14. Can I trade-in more than 1 device?​
    Only 1 device is allowed for each new or recontract plan signed up.
  15. My device has some defects, can I participate for the trade-in program?​
    No, devices with defects will not be accepted. Examples of defects that may affect your participation in the ​trade-in program are as below:​
    • Device cannot be powered on​
    • Touch screen is not functioning​
    • Device has sign of corrosion​
    • Device has burnt/discoloured screen​
    • Device has missing parts​
    If you are unsure whether your device condition is acceptable, you can still proceed to submit your trade-in order. The grader will provide a final trade-in quotation during collection day. Upon your acceptance of the final trade-in value, payment will be made via online banking within 2 working days.
  16. Will my device be acceptable for the trade-in if it has gone through any hardware or software modifications?
    The device that you trade-in needs to be in its original state and with original parts.​
  17. Do I need to remove my screen or pin lock from my device?​
    The device that you trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed.
  18. How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?
    please refer to the following links for guidance:​
    Apple devices: https://support.apple.com/en-us/HT201351
    Samsung devices: https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/​
    Oppo devices: https://support.oppo.com/sg/answer/?aid=neu89​
    Vivo: https://www.vivo.com/sg/support/questionList?categoryId=10986​
    Xiaomi: https://account.xiaomi.com/pass/del
    Huawei: https://id7.cloud.huawei.com/CAS/portal/login.html​
  19. I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?
    After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device.​​
  20. Do I have to remove all accessories from my device (such as screen protector and back cover)​ ?
    All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in.​
  21. What are the eligible trade-in models?
    Please refer table below for the eligible trade-in Models.
    Brand Model Capacity

    Apple

    iPhone 6

    16GB

    Apple

    iPhone 6

    32GB

    Apple

    iPhone 6

    64GB

    Apple

    iPhone 6

    128GB

    Apple

    iPhone 6S Plus

    16GB

    Apple

    iPhone 6S Plus

    32GB

    Apple

    iPhone 6S Plus

    64GB

    Apple

    iPhone 6S Plus

    128GB

    Apple

    iPhone 7

    32GB

    Apple

    iPhone 7

    128GB

    Apple

    iPhone 7

    256GB

    Apple

    iPhone 7 Plus

    32GB

    Apple

    iPhone 7 Plus

    128GB

    Apple

    iPhone 7 Plus

    256GB

    Apple

    iPhone 8

    64GB

    Apple

    iPhone 8

    256GB

    Apple

    iPhone 8 Plus

    64GB

    Apple

    iPhone 8 Plus

    256GB

    Apple

    iPhone X

    64GB

    Apple

    iPhone X

    256GB

    Apple

    iPhone XR

    64GB

    Apple

    iPhone XR

    128GB

    Apple

    iPhone XR

    256GB

    Apple

    iPhone XS

    64GB

    Apple

    iPhone XS

    256GB

    Apple

    iPhone XS

    512GB

    Apple

    iPhone XS Max

    64GB

    Apple

    iPhone XS Max

    256GB

    Apple

    iPhone XS Max

    512GB

    Apple

    iPhone 11

    64GB

    Apple

    iPhone 11

    128GB

    Apple

    iPhone 11

    256GB

    Apple

    iPhone 11 Pro

    64GB

    Apple

    iPhone 11 Pro

    256GB

    Apple

    iPhone 11 Pro

    512GB

    Apple

    iPhone 11 Pro Max

    64GB

    Apple

    iPhone 11 Pro Max

    256GB

    Apple

    iPhone 11 Pro Max

    512GB

    Apple

    iPhone SE 2nd Gen (A2296)

    64GB

    Apple

    iPhone SE 2nd Gen (A2296)

    128GB

    Apple

    iPhone SE 2nd Gen (A2296)

    256GB

    Apple

    iPhone 12

    64GB

    Apple

    iPhone 12

    128GB

    Apple

    iPhone 12

    256GB

    Apple

    iPhone 12 Pro

    128GB

    Apple

    iPhone 12 Pro

    256GB

    Apple

    iPhone 12 Pro

    512GB

    Apple

    iPhone 12 Mini

    64GB

    Apple

    iPhone 12 Mini

    128GB

    Apple

    iPhone 12 Mini

    256GB

    Apple

    iPhone 12 Pro Max

    128GB

    Apple

    iPhone 12 Pro Max

    256GB

    Apple

    iPhone 12 Pro Max

    512GB

    Apple

    iPhone 13

    128GB

    Apple

    iPhone 13

    256GB

    Apple

    iPhone 13

    512GB

    Apple

    iPhone 13 Pro

    128GB

    Apple

    iPhone 13 Pro

    256GB

    Apple

    iPhone 13 Pro

    512GB

    Apple

    iPhone 13 Pro

    1TB

    Apple

    iPhone 13 Mini

    128GB

    Apple

    iPhone 13 Mini

    256GB

    Apple

    iPhone 13 Mini

    512GB

    Apple

    iPhone 13 Pro Max

    128GB

    Apple

    iPhone 13 Pro Max

    256GB

    Apple

    iPhone 13 Pro Max

    512GB

    Apple

    iPhone 13 Pro Max

    1TB

    Samsung 

    A32

    128GB 

    Samsung 

    A42

    128GB

    Samsung 

    A51

    128GB

    Samsung 

    A52

    128GB

    Samsung 

    A52

    256GB

    Samsung 

    A52s

    128GB

    Samsung 

    A52s

    256GB

    Samsung 

    Z Fold2

    256GB 

    Samsung 

    Z Flip 5G

    256GB 

    Samsung 

    Z Fold3

    256GB

    Samsung 

    Z Fold3

    512GB

    Samsung 

    Z Flip3

    128GB

    Samsung 

    Z Flip3

    256GB

    Samsung 

    Note 9

    128GB

    Samsung 

    Note 9

    512GB

    Samsung 

    Note10

    256GB

    Samsung 

    Note 10+

    256GB

    Samsung 

    Note 10+

    512GB

    Samsung 

    Note20 Ultra

    256GB  

    Samsung 

    Note20 5G

    256GB

    Samsung 

    S9

    64GB

    Samsung 

    S9+

    64GB

    Samsung 

    S9+

    128GB

    Samsung 

    S9+

    256GB

    Samsung 

    S10 Lite

    128GB

    Samsung 

    S10

    128GB

    Samsung 

    S10+

    128GB

    Samsung 

    S10+

    512GB

    Samsung 

    S10+

    1TB

    Samsung 

    S20+

    128GB 

    Samsung 

    S20

    128GB 

    Samsung 

    S20 Ultra

    128GB

    Samsung 

    S20 FE

    128GB

    Samsung 

    S20 FE

    256GB

    Samsung 

    S21

    256GB

    Samsung 

    S21+

    256GB

    Samsung 

    S21 Ultra

    256GB

    Samsung 

    S21 Ultra

    512GB

    Samsung 

    S21 FE

    256GB

    Samsung 

    S22

    128GB

    Samsung 

    S22

    256GB

    Samsung 

    S22+

    128GB

    Samsung 

    S22+

    256GB

    Samsung 

    S22 Ultra

    256GB

    Samsung 

    S22 Ultra

    512GB

    Oppo

    Find X2 Pro

    512GB  

    Oppo

    Find X3 Pro

    256GB 

    Oppo

    Reno5

    128GB 

    Oppo

    Reno5 Pro

    256GB  

    Oppo

    Reno3 Pro

    256GB  

    Huawei 

    P40 Pro 

    256GB 

    Huawei 

    P40 

    128GB 

    Huawei 

    Mate 40 Pro 

    256GB

    Huawei 

    P40 Pro +

    256GB 

    Huawei 

    Nova 3i

     

    Huawei 

    P30 Pro

     

    Huawei 

    P30

     

    Vivo 

    X50Pro 

    256GB 

    Vivo 

    X50

    256GB

    Vivo 

    X50e

    128GB 

    Vivo 

    X60Pro 

    256GB 

    Vivo 

    Y72

    128GB 

    Vivo 

    v21

    128GB

    OnePlus

    8T

    128GB

    OnePlus

    8T

    256GB

    OnePlus

    9

    128GB

    OnePlus

    9

    256GB

    OnePlus

    Nord CE

    128GB

    OnePlus

    Nord CE

    256GB

    Xiaomi

    T10 Pro

    256GB 

    Xiaomi

    T10

    128GB

    Xiaomi

    11

    256GB

    Xiaomi

    11 Lite

    128GB

    Xiaomi

    11T Pro

    256GB

    Xiaomi

    11 Lite NE

    256GB

Contact us

Office timings: Monday to Fridays

(Excluding Public Holidays)

9:00AM – 6:00PM