FAQ

1. Who are eligible for online trade-in?
   Any M1 customers who sign-up/re-contract on Contract with Device, Bespoke Contract, Bespoke Flexi or 2-year CORI plan with device.
2. Is online trade-in available if I have sign-up & re-contract at M1 Shops or via Online Shop only?
   This online trade-in is available to customers who have sign-up & recontract at M1 Shops, M1 Online shop and M1 Corporate roadshows.
3. Is online trade-in available to customers who sign-up/ re-contract via corporate roadshows?
   Yes
4. Within how long upon sign-up/ re-contract must I submit the trade-in request?
   Within 2 weeks from date of sign-up or recontract.
5. If I sign-up a new line / re-contract 2mths ago/ 1 year ago, will I be eligible?
   No
6. How do I submit my trade in device to the grader?
   You will be contacted by the CSO of CompAsia. You can choose to have your trade in device :
   
   1. Pick up by grader. They will fix an appointment to pick up from your office/ home address.
   2. Drop off at following 2 locations:
   - CompAsia HQ:
   100 Pasir Panjang, #03-08, Singapore 118518 (8 min from Pasir Panjang Mrt)
   Operating hour: 10am to 5pm - Mon to Fri (Closed on weekends and PH)
   - Logistic Partner - Pickupp:
   114 Lavendar Street #02-65 CT Hub 2, Singapore 338729 (5 min from Bendemeer Mrt)
   Operating hour: 10am to 4pm - Mon to Fri (Closed on weekends and PH)
7. I change mind and decide not to trade-in after appointment made with grader. What should I do?
   Please contact CompAsia during their office hours :
   Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
   Email : tradeinsg@compasia.com
8. I am not contacted by CompAsia within 5 working days, what should I do?
   Please contact CompAsia during their office hours :
   Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
   Email : tradeinsg@compasia.com
9. How do I check if my online trade in request status has been received or if it is successful.
   Please contact CompAsia during their office hours :
   Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
   Email : tradeinsg@compasia.com
10. I did not receive payment after Grader collects my trade in device.
    Please contact CompAsia during their office hours :
    Monday to Fridays (Excluding Public Holidays) 9:00AM - 6:00PM
    Email : tradeinsg@compasia.com
11. Upon collection of my trade in device, how long will I receive my payment from CompAsia?
    The payment of your trade-in value & Overtrade (if applicable) amount will be made to you via bank transfer within 2 working days upon collection of your trade-in device.
12. How can I participate in this Online trade-in program?
    Step1: Enter your trade-in model and perform / submit self-diagnostic on trade-in model.
    Step 2: Get quotation on trade-in model value.
    Step 3: Submit contact details for collection of trade-in device.
    Step 4: A customer service officer will contact you for collection schedule within 5 working days upon submission of order.
    Step 5: Upon collection, On-site evaluation will be performed by grader for a final trade in value.
    Step 6: Upon acceptance of the final trade-in value and surrender of trade-in device, Grader will Issue cknowledgment form to customer. Payment will be made within the next 2 working days to customer's Bank account .
13. What do I need to surrender for this Trade-Up program?
    You will be required to hand in the eligible device in working condition. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in.
14. What do I need to do with my device before I participate in for this Trade-Up program?
    You will need to ensure your devices are backed up, OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie.screen/pin/fingerprint lock, Face ID) removed. Ensure that factory setting reset is done and SIM/memory card removed before surrendering your device to the grader. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions.
15. Can I trade-in more than 1 device?
    Only 1 device is allowed for each new or recontract plan signed up.
16. My device has some defects, can I participate for the trade-in program?
    No, devices with defects will not be accepted. Examples of defects that may affect your participation in the trade-in program are as below:
    • Device cannot be powered on
    • Touch screen is not functioning
    • Device has sign of corrosion
    • Device has burnt/discoloured screen
    • Device has missing parts
    If you are unsure whether your device condition is acceptable, you can still proceed to submit your trade-in order. The grader will provide a final trade-in quotation during collection day. Upon your acceptance of the final trade-in value, payment will be made via online banking within 2 working days.
17. Will my device be acceptable for the trade-in if it has gone through any hardware or software modifications?
    The device that you trade-in needs to be in its original state and with original parts.
18. Do I need to remove my screen or pin lock from my device?
    The device that you trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed.
19. How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?
    please refer to the following links for guidance:
    Apple devices: https://support.apple.com/en-us/HT201351
    Samsung devices: https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/
    Oppo devices: https://support.oppo.com/sg/answer/?aid=neu89
    Vivo: https://www.vivo.com/sg/support/questionList?categoryId=10986
    Xiaomi: https://account.xiaomi.com/pass/del
    Huawei: https://id7.cloud.huawei.com/CAS/portal/login.html
20. I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?
    After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device.
21. Do I have to remove all accessories from my device (such as screen protector and back cover) ?
    All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in.
22. What are the eligible trade-in models?
    Please refer table below for the eligible trade-in Models.

    Brand	Model	Capacity
    Apple	iPhone 6	16GB
    Apple	iPhone 6	32GB
    Apple	iPhone 6	64GB
    Apple	iPhone 6	128GB
    Apple	iPhone 6S Plus	16GB
    Apple	iPhone 6S Plus	32GB
    Apple	iPhone 6S Plus	64GB
    Apple	iPhone 6S Plus	128GB
    Apple	iPhone 7	32GB
    Apple	iPhone 7	128GB
    Apple	iPhone 7	256GB
    Apple	iPhone 7 Plus	32GB
    Apple	iPhone 7 Plus	128GB
    Apple	iPhone 7 Plus	256GB
    Apple	iPhone 8	64GB
    Apple	iPhone 8	256GB
    Apple	iPhone 8 Plus	64GB
    Apple	iPhone 8 Plus	256GB
    Apple	iPhone X	64GB
    Apple	iPhone X	256GB
    Apple	iPhone XR	64GB
    Apple	iPhone XR	128GB
    Apple	iPhone XR	256GB
    Apple	iPhone XS	64GB
    Apple	iPhone XS	256GB
    Apple	iPhone XS	512GB
    Apple	iPhone XS Max	64GB
    Apple	iPhone XS Max	256GB
    Apple	iPhone XS Max	512GB
    Apple	iPhone 11	64GB
    Apple	iPhone 11	128GB
    Apple	iPhone 11	256GB
    Apple	iPhone 11 Pro	64GB
    Apple	iPhone 11 Pro	256GB
    Apple	iPhone 11 Pro	512GB
    Apple	iPhone 11 Pro Max	64GB
    Apple	iPhone 11 Pro Max	256GB
    Apple	iPhone 11 Pro Max	512GB
    Apple	iPhone SE 2nd Gen (A2296)	64GB
    Apple	iPhone SE 2nd Gen (A2296)	128GB
    Apple	iPhone SE 2nd Gen (A2296)	256GB
    Apple	iPhone 12 Mini	64GB
    Apple	iPhone 12 Mini	128GB
    Apple	iPhone 12 Mini	256GB
    Apple	iPhone 12	64GB
    Apple	iPhone 12	128GB
    Apple	iPhone 12	256GB
    Apple	iPhone 12 Pro	128GB
    Apple	iPhone 12 Pro	256GB
    Apple	iPhone 12 Pro	512GB
    Apple	iPhone 12 Pro Max	128GB
    Apple	iPhone 12 Pro Max	256GB
    Apple	iPhone 12 Pro Max	512GB
    Apple	iPhone 13 Mini	128GB
    Apple	iPhone 13 Mini	256GB
    Apple	iPhone 13 Mini	512GB
    Apple	iPhone 13	128GB
    Apple	iPhone 13	256GB
    Apple	iPhone 13	512GB
    Apple	iPhone 13 Pro	128GB
    Apple	iPhone 13 Pro	256GB
    Apple	iPhone 13 Pro	512GB
    Apple	iPhone 13 Pro	1TB
    Apple	iPhone 13 Pro Max	128GB
    Apple	iPhone 13 Pro Max	256GB
    Apple	iPhone 13 Pro Max	512GB
    Apple	iPhone 13 Pro Max	1TB
    Samsung	A32	128GB
    Samsung	A42	128GB
    Samsung	A51	128GB
    Samsung	A52	128GB
    Samsung	A52	256GB
    Samsung	A52s	128GB
    Samsung	A52s	256GB
    Samsung	Z Fold2	256GB
    Samsung	Z Fold3	256GB
    Samsung	Z Fold3	512GB
    Samsung	Z Flip 5G	256GB
    Samsung	Z Flip3	128GB
    Samsung	Z Flip3	256GB
    Samsung	Note 9	128GB
    Samsung	Note 9	512GB
    Samsung	Note10	256GB
    Samsung	Note 10+	256GB
    Samsung	Note 10+	512GB
    Samsung	Note20 5G	256GB
    Samsung	Note20 Ultra	256GB
    Samsung	S9	64GB
    Samsung	S9+	64GB
    Samsung	S9+	128GB
    Samsung	S9+	256GB
    Samsung	S10 Lite	128GB
    Samsung	S10	128GB
    Samsung	S10+	128GB
    Samsung	S10+	512GB
    Samsung	S10+	1TB
    Samsung	S20	128GB
    Samsung	S20+	128GB
    Samsung	S20 Ultra	128GB
    Samsung	S20 FE	128GB
    Samsung	S20 FE	256GB
    Samsung	S21	256GB
    Samsung	S21+	256GB
    Samsung	S21 Ultra	256GB
    Samsung	S21 Ultra	512GB
    Samsung	S21 FE	256GB
    Samsung	S22	128GB
    Samsung	S22	256GB
    Samsung	S22+	128GB
    Samsung	S22+	256GB
    Samsung	S22 Ultra	256GB
    Samsung	S22 Ultra	512GB
    Oppo	Find X2 Pro	512GB
    Oppo	Find X3 Pro	256GB
    Oppo	Reno3 Pro	256GB
    Oppo	Reno5	128GB
    Oppo	Reno5 Pro	256GB
    Huawei	Nova 3i
    Huawei	P30
    Huawei	P30 Pro
    Huawei	P40	128GB
    Huawei	P40 Pro	256GB
    Huawei	P40 Pro +	256GB
    Huawei	Mate 40 Pro	256GB
    Vivo	X50Pro	256GB
    Vivo	X50	256GB
    Vivo	X50e	128GB
    Vivo	X60Pro	256GB
    Vivo	Y72	128GB
    Vivo	v21	128GB
    OnePlus	8T	128GB
    OnePlus	8T	256GB
    OnePlus	9	128GB
    OnePlus	9	256GB
    OnePlus	Nord CE	128GB
    OnePlus	Nord CE	256GB
    Xiaomi	T10	128GB
    Xiaomi	T10 Pro	256GB
    Xiaomi	11 Lite	128GB
    Xiaomi	11 Lite NE	256GB
    Xiaomi	11	256GB
    Xiaomi	11T Pro	256GB