FAQ
- Who are eligible for online trade-in?
Any M1 customers who sign-up/re-contract on Contract with Device, Bespoke Contract, Bespoke Flexi or 2-year CORI plan with device. - Is online trade-in available if I have sign-up & re-contract at M1 Shops or via
Online Shop only?
This online trade-in is available to customers who have sign-up & recontract at both M1 Shops and M1 Online shop. - Is online trade-in available to customers who sign-up/ re-contract via corporate
roadshows?
Yes - Within how long upon sign-up/ re-contract must I submit the trade-in
request?
Within 2 weeks from date of sign-up or recontract. - If I sign-up a new line / re-contract 2mths ago/ 1 year ago, will I be
eligible?
No - I change mind and decide not to trade-in after appointment made with grader. What
should I do?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com - I am not contacted by CompAsia within 5 working days, what should I do?
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com - How do I check if my online trade in request status has been received or if it is
successful.
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com - I did not receive payment after Grader collects my trade in device.
Please contact CompAsia during their office hours :
Monday to Fridays (Excluding Public Holidays) 9:00AM – 6:00PM
Phone : +6591011978 or Email : instacashsg@compasia.com - Upon collection of my trade in device, how long will I receive my payment from
CompAsia?
The payment of your trade-in value & Overtrade (if applicable) amount will be made to you via bank transfer within 2 working days upon collection of your trade-in device. - How can I participate in this Online trade-in program?
Step1: Enter your trade-in model and perform / submit self-diagnostic on trade-in model.
Step 2: Get quotation on trade-in model value.
Step 3: Submit contact details for collection of trade-in device.
Step 4: A customer service officer will contact you for collection schedule within 5 working days upon submission of order.
Step 5: Upon collection, On-site evaluation will be performed by grader for a final trade in value.
Step 6: Upon acceptance of the final trade-in value and surrender of trade-in device, Grader will Issue cknowledgment form to customer. Payment will be made within the next 2 working days to customer's Bank account. - What do I need to surrender for this Trade-Up program?
You will be required to hand in the eligible device in working condition. Other device accessories (including your device adaptors, USB cables etc) are not required to be handed in. - What do I need to do with my device before I participate in for
this Trade-Up program?
You will need to ensure your devices are backed up, OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie.screen/pin/fingerprint lock, Face ID) removed. Ensure that factory setting reset is done and SIM/memory card removed before surrendering your device to the grader. You will also need to remove any device casing and screen protectors before handing over the device to our trade-in specialists to evaluate your device conditions. - Can I trade-in more than 1 device?
Only 1 device is allowed for each new or recontract plan signed up. - My device has some defects, can I participate for the trade-in program?
No, devices with defects will not be accepted. Examples of defects that may affect your participation in the trade-in program are as below:- Device cannot be powered on
- Touch screen is not functioning
- Device has sign of corrosion
- Device has burnt/discoloured screen
- Device has missing parts
- Will my device be acceptable for the trade-in if it has gone through any hardware or
software modifications?
The device that you trade-in needs to be in its original state and with original parts. - Do I need to remove my screen or pin lock from my device?
The device that you trade-in needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed. - How do I turn off or remove "Find My iPhone", "Find My iPad",
"iCloud", "Gmail", "Google account", "Samsung
account" or "Find My Mobile"?
please refer to the following links for guidance:
Apple devices: https://support.apple.com/en-us/HT201351
Samsung devices: https://www.samsung.com/sg/support/mobile-devices/how-to-log-out-from-samsung-smartthings/
Oppo devices: https://support.oppo.com/sg/answer/?aid=neu89
Vivo: https://www.vivo.com/sg/support/questionList?categoryId=10986
Xiaomi: https://account.xiaomi.com/pass/del
Huawei: https://id7.cloud.huawei.com/CAS/portal/login.html - I forgot to back-up my data before resetting the device back to factory default
settings. Are you able to help retrieve the data?
After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your device. - Do I have to remove all accessories from my device (such as screen protector and
back cover) ?
All accessories including device casing, screen protectors, etc are to be removed before handing over your device for the trade-in. - What are the eligible trade-in models?
Please refer table below for the eligible trade-in Models.Brand Model Capacity Apple
iPhone 6
16GB
Apple
iPhone 6
32GB
Apple
iPhone 6
64GB
Apple
iPhone 6
128GB
Apple
iPhone 6S Plus
16GB
Apple
iPhone 6S Plus
32GB
Apple
iPhone 6S Plus
64GB
Apple
iPhone 6S Plus
128GB
Apple
iPhone 7
32GB
Apple
iPhone 7
128GB
Apple
iPhone 7
256GB
Apple
iPhone 7 Plus
32GB
Apple
iPhone 7 Plus
128GB
Apple
iPhone 7 Plus
256GB
Apple
iPhone 8
64GB
Apple
iPhone 8
256GB
Apple
iPhone 8 Plus
64GB
Apple
iPhone 8 Plus
256GB
Apple
iPhone X
64GB
Apple
iPhone X
256GB
Apple
iPhone XR
64GB
Apple
iPhone XR
128GB
Apple
iPhone XR
256GB
Apple
iPhone XS
64GB
Apple
iPhone XS
256GB
Apple
iPhone XS
512GB
Apple
iPhone XS Max
64GB
Apple
iPhone XS Max
256GB
Apple
iPhone XS Max
512GB
Apple
iPhone 11
64GB
Apple
iPhone 11
128GB
Apple
iPhone 11
256GB
Apple
iPhone 11 Pro
64GB
Apple
iPhone 11 Pro
256GB
Apple
iPhone 11 Pro
512GB
Apple
iPhone 11 Pro Max
64GB
Apple
iPhone 11 Pro Max
256GB
Apple
iPhone 11 Pro Max
512GB
Apple
iPhone SE 2nd Gen (A2296)
64GB
Apple
iPhone SE 2nd Gen (A2296)
128GB
Apple
iPhone SE 2nd Gen (A2296)
256GB
Apple
iPhone 12 Mini
64GB
Apple
iPhone 12 Mini
128GB
Apple
iPhone 12 Mini
256GB
Apple
iPhone 12
64GB
Apple
iPhone 12
128GB
Apple
iPhone 12
256GB
Apple
iPhone 12 Pro
128GB
Apple
iPhone 12 Pro
256GB
Apple
iPhone 12 Pro
512GB
Apple
iPhone 12 Pro Max
128GB
Apple
iPhone 12 Pro Max
256GB
Apple
iPhone 12 Pro Max
512GB
Apple
iPhone 13 Mini
128GB
Apple
iPhone 13 Mini
256GB
Apple
iPhone 13 Mini
512GB
Apple
iPhone 13
128GB
Apple
iPhone 13
256GB
Apple
iPhone 13
512GB
Apple
iPhone 13 Pro
128GB
Apple
iPhone 13 Pro
256GB
Apple
iPhone 13 Pro
512GB
Apple
iPhone 13 Pro
1TB
Apple
iPhone 13 Pro Max
128GB
Apple
iPhone 13 Pro Max
256GB
Apple
iPhone 13 Pro Max
512GB
Apple
iPhone 13 Pro Max
1TB
Samsung
A32
128GB
Samsung
A42
128GB
Samsung
A51
128GB
Samsung
A52
128GB
Samsung
A52
256GB
Samsung
A52s
128GB
Samsung
A52s
256GB
Samsung
Z Fold2
256GB
Samsung
Z Fold3
256GB
Samsung
Z Fold3
512GB
Samsung
Z Flip 5G
256GB
Samsung
Z Flip3
128GB
Samsung
Z Flip3
256GB
Samsung
Note 9
128GB
Samsung
Note 9
512GB
Samsung
Note10
256GB
Samsung
Note 10+
256GB
Samsung
Note 10+
512GB
Samsung
Note20 5G
256GB
Samsung
Note20 Ultra
256GB
Samsung
S9
64GB
Samsung
S9+
64GB
Samsung
S9+
128GB
Samsung
S9+
256GB
Samsung
S10 Lite
128GB
Samsung
S10
128GB
Samsung
S10+
128GB
Samsung
S10+
512GB
Samsung
S10+
1TB
Samsung
S20
128GB
Samsung
S20+
128GB
Samsung
S20 Ultra
128GB
Samsung
S20 FE
128GB
Samsung
S20 FE
256GB
Samsung
S21
256GB
Samsung
S21+
256GB
Samsung
S21 Ultra
256GB
Samsung
S21 Ultra
512GB
Samsung
S21 FE
256GB
Samsung
S22
128GB
Samsung
S22
256GB
Samsung
S22+
128GB
Samsung
S22+
256GB
Samsung
S22 Ultra
256GB
Samsung
S22 Ultra
512GB
Oppo
Find X2 Pro
512GB
Oppo
Find X3 Pro
256GB
Oppo
Reno3 Pro
256GB
Oppo
Reno5
128GB
Oppo
Reno5 Pro
256GB
Huawei
Nova 3i
Huawei
P30
Huawei
P30 Pro
Huawei
P40
128GB
Huawei
P40 Pro
256GB
Huawei
P40 Pro +
256GB
Huawei
Mate 40 Pro
256GB
Vivo
X50Pro
256GB
Vivo
X50
256GB
Vivo
X50e
128GB
Vivo
X60Pro
256GB
Vivo
Y72
128GB
Vivo
v21
128GB
OnePlus
8T
128GB
OnePlus
8T
256GB
OnePlus
9
128GB
OnePlus
9
256GB
OnePlus
Nord CE
128GB
OnePlus
Nord CE
256GB
Xiaomi
T10
128GB
Xiaomi
T10 Pro
256GB
Xiaomi
11 Lite
128GB
Xiaomi
11 Lite NE
256GB
Xiaomi
11
256GB
Xiaomi
11T Pro
256GB
Contact us
Office timings: Monday to Fridays
(Excluding Public Holidays)
9:00AM – 6:00PM